By using this service the customer accepts and agrees on our Privacy Policy, Terms and Conditions, Shipping terms, and Exchanges and Returns policy.
Refunds and Cancellations
Sahraa designs reserves the right to refuse any returns or refunds to all orders. Only orders that have been damaged due to shipment would be considered in a case by case basis.
Sahraa designs reserve the right to cancel any order placed on our website at its sole discretion, without prior notice or liability.
Exchanges
We can exchange ready to wear items if the desired size is available in our stock. Customers will be responsible for paying exchange delivery costs. Exchange will take place within two weeks of the request after being submitted.
*For orders outside the UAE, customers will pay shipping fee of returning the original item and shipping fee of sending the new item. Shipping fee is calculated at checkout.
*Customers are allowed to exchange items up to one time after the original purchase. This means that after receiving the initial item, you may exchange it for another product After the first exchange, we cannot accept more exchange requests.
*You can submit an exchange request within 48 hours of receiving your item via email (info@sahraadesigns.com), after this period has passed we cannot accept any refund or exchange requests.
*Sale or discounted prices do not include exchange items. For exchanging an item that was on sale or discounted using a code, customers will be responsible for paying the price difference.